There is no specific Canadian legislation that deals with the Internet as a unique medium, presenting its own distinct problems and requiring its own solutions. The Canadian Radio-television and Telecommunications Commission (CRTC) does not currently regulate the Internet. The CRTC decision regarding Internet regulation is outlined in its Final Report on New Media (May 1999).

With respect to the use of the Internet for offences such as hate propaganda, pornography, or the publication of licensed works, other laws – such as the Criminal Code and the Copyright Act – take over.

In addition, the Canadian Association of Internet Service Providers (CAIP) created a voluntary Code of Conduct in 1996 and which covers issues such as privacy, handling complaints regarding possibly illegal online content, and public education on Internet-related issues. In 1998, CAIP developed its Privacy Code and in 2000 it unveiled its Fair Practices initiative that establishes voluntary standards in such areas as responsible delivery of service, customer communications, and addressing customer complaints about content and spam. On behalf of its member companies, CAIP handles complaints from the public on issues related to its codes and guidelines.

The Canadian Cable Television Association (CCTA), which represents cable companies offering Internet access services, has established the Canadian Cable Industry Privacy Code. The Cable Television Standards Council (CTSC) refers to this code when handling complaints related to privacy and the Internet services provided by its cable company members.

Most Canadian Internet Service Providers (ISPs) have Acceptable Use Policies (AUP) that outline the rules for using Internet accounts, the conditions for access privileges, and the consequences for violating those rules and conditions. Most Acceptable Use Policies allow the ISP to terminate users’ accounts if warranted, in cases of unacceptable online behaviour.